I backed at a digital-only level — why do you need my shipping address?
We are collecting shipping addresses even for backers that have only digital items, so that we can ensure we process VAT correctly. Please provide it in your survey, thanks!
You talk about the open and closed alpha, but how do I get the game?
The alpha is the game! So if you have access to the alpha you will also have access to the final game. You will not lose access at any point. We will continuously update the alpha every 4-6 weeks and eventually the alpha will be finished and become the game. So to get access to the game just back the campaign at the 'Resident Visa' level or above and you're all set! If you want earlier access to the closed alpha already be sure to back at the 'Informal Collaborator' level. :)
If I back the game at a higher reward tier, do I still have access to the lower tier rewards?
YES! All our reward tiers include all rewards of the previous or lower tiers. So you will never lose access to any rewards by backing the campaign at a higher level. Thanks a lot for your support!
If I get a Steam Early Access key, do I also get a Steam key for the final version of the game?
Yes! You'll get a Steam key that works for both Early Access and the full version! Once the game leaves early access, Steam will automatically update your game to the final release.
If I back at the itch closed alpha level, do I also get a Steam key?
Yes! All our reward tiers include all previous rewards, so everyone who backs for any tier above Resident Visa will get a Steam key. Last updated: Thu, Mar 23 2017 9:58 am EDT
When do the Linux and Mac versions come out?
They’ll be available all at the same time once we launch! We already have Linux and Mac builds as part of our internal Friends & Family build that we’ve been running for a few months now. As soon as the Closed Alpha on itch begins in May, we’ll have Linux and Mac versions alongside the Windows version.
What are the minimum hardware specifications that I need to run the game?
We are still in the process of optimizing the game but here are the current specifications that we have already listed per platform. Windows Minimum Specs: 64-bit Windows 7 or later, 4 GB RAM, dual-core Intel or AMD processor, DX10 compatible video card, 1GB HDD space Windows Recommended Specs: 64-bit Windows 7 or later, 8 GB RAM, quad-core Intel or AMD processor 2.5 GHz or faster, DX11 compatible video card, 1GB HDD space Mac Minimum Specs: Mac OS X 10.9.2 or later, 4 GB RAM, dual-core Intel processor, Metal compatible graphics card, 1GB HDD space Mac Recommended Specs: Mac OS X 10.9.2 or later, 8 GB RAM, quad-core processor 2.5GHz or faster, Metal compatible graphics card, 1GB HDD space Linux While we have a Linux build up and running, we need to do more testing before we can determine the required specs. You can probably follow the hardware guidelines above and expect good results, though.
What about consoles?
We'd love to make console versions of the game! If funding goes well, we'll hopefully get to the point where we are announcing console versions as stretch goals. But to start with we're just focusing on PC with the initial funding. Last updated: Sun, Mar 26 2017 6:33 am EDT
What about GOG.com?
We'd love to be able to be on GOG! We're looking into making that happen, but we can't guarantee anything yet unfortunately. We'll be sure to post an update if that changes.
Is the game DRM free?
The game will be DRM free, on both Steam and itch.io. If you get a Steam key, you'll need to use Steam to download the game, but then you'll be able to play it without steam running if you like.
What engine are you using?
We’re using Unreal Engine 4 to make the game. We’ve been using Unreal together for several years on previous projects like Spec Ops: The Line and Dead Island 2, so we’re pretty familiar with it!
Current Estimated Survey Lockdown Date: July 2017
Current Estimated Shipping Date: August 2017Last Updated At: 05/16/17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.